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bob and joyce
07-08-2010, 11:09 AM
Hi everybody. Just came across this forum, thought it would be good to share experiences with fellow keystone owners.

We bought a 2008 315RL F.W., really like the trailer, have had good experiences with Keystone thus far, problem is a number of our decals are curling up and actually tearing. Front decal and some of the side decals.

Told by Keystone to contact the decal manufacturer (Burlington) about getting replacement decals. (and to try to get them replaced under warranty). Trailer now off warranty, and the dealer we bought from went out of business this year. Keystone says the installation of the decals are on our own account.

Wonder if anyone else has had this type of issue? Would appreciate any input folks may have.

Festus2
07-08-2010, 11:59 AM
Bob and Joyce: First, welcome to the Forum! Second, there are members who have similar problems to yours regarding the decals. In some cases, they have peeled off prior to the expiration of the warranty and in others, like yours, after it is off warranty. Some have found replacement decals from Keystone or their supplier only to find that they have again peeled. Not sure about what others have done. If you do a search of this forum for "decals" , "peeling decals" or similar, you will find posts describing their situation. I am just guessing but I recall there being more posts about the problem rather than the solution - which is often the case. If you do find an answer to your decal problem, we would appreciate hearing about it.

bob and joyce
07-08-2010, 12:08 PM
Thank you for your response. Glad I come across your forum, will be sure to check back often.

grive2400
07-08-2010, 03:24 PM
2010 Passport Ultralite - Same issues - Front safety decal peeling off. Also the decals for the dump station / Grey / Black water also peeling off. They are relatively cheap to re-purchase, but a pain since its a new unit. Luckily, we won't have to worry about that come Monday. We have traded our unit for a completely different make and model. I will not purchase a Keystone produt again. Customer service from them has not been the most helpful. :mad:

campingcpl
07-09-2010, 06:15 AM
I've had the same peeling problem on a couple of different units not just Keystone. And it has been different manufactures of the decals. My units have been glass and not metal so I don't know if it might be the prep that is the problem. I'm pretty sure everyone gets the glass from the same place (Global Glass). Most of the decals I've had peel have been mostly on the front of the units.

riggsp
07-09-2010, 12:36 PM
We have a 2009 Outback 5th wheel and the front decals are peeling (we've had it less than a year)...I contacted the dealer and they wanted me to bring it in so they could replace them...long story short, I opted to have the decals sent to me so I could replace them myself...the dealer is great to work with, just trust my work more than their service dept...they would have kept it 3 weeks (to verify the problem, order the parts, receive the parts, schedule the repair, and then do the repair)...since the dealer is over 100 miles away, I chose to do it myself, and warranty did cover the cost of the new decals...we'll see how long these last.

Norcalrockhunter
07-09-2010, 09:43 PM
I have an 2010 Fuzion and the Fuzion its less then a year old and is still under warranty, the decal that says Fuzion on the side of the unit is peeling off, I did not notice this but a fellow RVer did and showed it to me, to my surprize I couldn't believe it, anyways I took pictures of it and will be calling for a replacement decal soon, I would hope it being the name of the trailer there (brand) Keystone would be in a hurry to replace it, looks pretty bad when your own name is coming off a new trailer

floydsheating
07-09-2010, 10:35 PM
i am just wondering if they make them substandered byt that makes no sense because why would they want there name coming of the trailer its free advertising you would think that they would use higher quality stuff...
:confused::confused::confused::confused:

Harried Harry
02-05-2011, 08:29 PM
The decals on my 2003 Cougar 276 started peeling in the third year. Although I keep the trailer under cover, anyplace exposed to the sun has resulted in the decal peeling. I was told the adhesive loosens up in the sun, which results in the peeling. I have thought of painting over the decal with a clear polyurethane but I don't know if that would work.

KennyBob
02-13-2011, 11:56 AM
Anyone researched application of a "clear bra" on the rig? Especially on the end cap?? Would it be cost prohibitive?

rjsurfer
02-13-2011, 01:13 PM
My 08 Cougar's 245rks front decal has started to peel off, the side decals are fine. I contacted Keystone and they gave me the 1 year warranty song and dance soooo I have been looking on Ebay and have found numerous decals that are close to what I need, they just don't say Cougar.

After their response like I care:rolleyes:

I just haven't decided on Wolf, Mustang or Bison as my new camper.

Ron W.

FLtravelers
02-16-2011, 11:09 AM
The decals on my 2008 Montana are starting to peel. Keystone is no help. Some manufacturers do a better job. Paint is probably a better way to go, but I'm sure more expensive. I'll probably just remove them and stop advertising.

gadawn
03-15-2011, 12:25 PM
Hi everybody. Just came across this forum, thought it would be good to share experiences with fellow keystone owners.
We bought a 2008 315RL F.W., really like the trailer, have had good experiences with Keystone thus far, problem is a number of our decals are curling up and actually tearing. Front decal and some of the side decals.

Told by Keystone to contact the decal manufacturer (Burlington) about getting replacement decals. (and to try to get them replaced under warranty). Trailer now off warranty, and the dealer we bought from went out of business this year. Keystone says the installation of the decals are on our own account.

Wonder if anyone else has had this type of issue? Would appreciate any input folks may have.


We have the same problem, same year rv, etc.

gadawn
03-15-2011, 12:45 PM
We have had the very same problem with our 2008 and we did contact Burlington and the response we received indicated the decals were faculty but they would only replace 2009. However, Keystone said they would replace decals but we would have to install them. We are in the North Georgia area and wonder if anyone knows who might install these for us and reasonable. A beauiful RV inside and ragged on the outside. :confused:

hankpage
03-15-2011, 01:08 PM
We have had the very same problem with our 2008 and we did contact Burlington and the response we received indicated the decals were faculty but they would only replace 2009. However, Keystone said they would replace decals but we would have to install them. We are in the North Georgia area and wonder if anyone knows who might install these for us and reasonable. A beauiful RV inside and ragged on the outside. :confused:

I,m sure any local sign company will do it for a price. Very few use paint any more they all use decals.
Mine curled and I removed them. Now the front of my Cougar is as bald as I am. :D My DW says bald is beautiful but I think I know a snow job when I hear one. :rolleyes: .... Hank

The Sod Father
04-18-2011, 11:13 AM
Here's a suggestion for the decal manufacturers - make them out of the same stuff they use to make the warning decals on RV sinks. I tried peeling them off and all I get is teeny tiny scraps of paper. The rest of the adhesive is stuck to the sink. It looks lovely.:( Thank God for citrus based solvents. If not for them, the stinking decal remnants would still be stuck to my sinks.

jq1031
04-18-2011, 04:01 PM
Here's what I"m thinking about this decal situation, as I have a new trailer & want to keep it lookin new....how about having clear coat sprayed over the LUAN sealing everything! YOUR THOUGHTS!

wyobulldog
04-20-2011, 05:53 AM
I used to run a small sign business and I can tell you that none of the decals on RV's will ever hold up and last very long. They are vinyl and will shrink and crack and peel up when exposed to the sun and changing temps. I will be removing all of mine as soon as I pickup my new trailer tomorrow. There are some places using a new spray on clear bra system. We had it done to my wifes new car and it looks and works great! But it is very expensive, about $750 for the front of a VW Tiguan, so I would guess over a $1000 for the nose of an RV.

Outbackmel
04-20-2011, 07:00 AM
I am located in N GA as well. Here are a few suggestions for decal installation in north Georgia.
Wild Willy RV Repair at 706.867.9978 is very reputable and runs an RV repair business. He is a former Keystone dealer before the recession. Located in Dahlonega but travels the area. Alternate suggestions: franchises such as; "Pro Tint" or "Fast Signs" install all types of graphics on all types of vehicles. I am sure they can help you or point you to someone close to you who can. Also check with RV World of Georgia, located in Buford, GA and/or Camping World on I 985 in Oakwood, GA.

coppercanyon252
04-20-2011, 12:49 PM
I just pulled the decals off the front and compound and waxed the front cap. Looks good, might even later on have someone paint all the stripes and designs on so I want have to worry with the decals anymore.

JRTJH
04-22-2011, 05:54 PM
In the Air Force, we used a Glyptol Sealant to coat the edges of decals on aircraft. It went on with a small brush and dried clear and flat. Not sure if Glyptol is even still in the business. They do have a website, but someone with decal problems may want to contact their customer service to see if they have a solution. We flew at 2x the speed of sound and the decals stayed on, should work for trailers (if they even still make the stuff)

rjsurfer
04-23-2011, 03:38 AM
I'm not sure gluing the edges down is the answer.

When I look at the failing decal on the nose of the camper it appears that the decal shrunk by at least 1/2" along the entire edge.

I can see the faint outline of the original start edge of the decal.

Ron W.

JRTJH
04-25-2011, 07:05 PM
I'm not sure gluing the edges down is the answer.

When I look at the failing decal on the nose of the camper it appears that the decal shrunk by at least 1/2" along the entire edge.

I can see the faint outline of the original start edge of the decal.

Ron W.

We had problems with decals shrinking and pulling away from the aircraft. Using the sealant around the edges, they kept their size better, shrinked less and didn't pull away at the edges. I haven't had any issues with decals yet, but if I do, I plan to seal the edges with something as close as I can find to that old Glyptol sealant.

Wild Wild Qwest
05-03-2011, 05:24 PM
The front decals on our 2010 Bullet 246RBS were cracking. I sent pictures to Keystone to show them the problem. We were out of warranty, but they stepped up and authorized replacements.

It's my writing style and negotiation skills that got the job done! ;)

Txoutback
05-31-2011, 01:53 PM
New here, first post. I purchased an Outback 277LR yesterday and came here to start reading up on my new rig.
My current unit is a 2004 Sportsmen alum skin and I used cheap clear fingernail polish to keep the decals in check. I keep a bottle in the camper and when I see a decal starting to lift I pull out the bottle, clean under and around the decal, paint a little under it, smash it back down and put a little dab on the edge. And yes, they do shrink. Mine sits in the hot sun year-round so it takes a beating. I always check and repair before I haul. The lifting started when it was about a year old and the cracking after about 3 years. It's all still on there but it is cracked and looks like crap but she is up for sale as of today. I hope I have as good of luck with the Keystone as I did with the K-Z. Never a problem other than the decals and the AC seal leaking.

Dave

Festus2
05-31-2011, 03:20 PM
Thanks for the tip about using fingernail polish to keep the beginnings of peeling decals in check and from further peeling. Welcome to our group and hope you get lots of enjoyment from your new Outback.

jq1031
05-31-2011, 03:43 PM
New here, first post. I purchased an Outback 277LR yesterday and came here to start reading up on my new rig.
My current unit is a 2004 Sportsmen alum skin and I used cheap clear fingernail polish to keep the decals in check. I keep a bottle in the camper and when I see a decal starting to lift I pull out the bottle, clean under and around the decal, paint a little under it, smash it back down and put a little dab on the edge. And yes, they do shrink. Mine sits in the hot sun year-round so it takes a beating. I always check and repair before I haul. The lifting started when it was about a year old and the cracking after about 3 years. It's all still on there but it is cracked and looks like crap but she is up for sale as of today. I hope I have as good of luck with the Keystone as I did with the K-Z. Never a problem other than the decals and the AC seal leaking.

Dave

Thats a good tip, thanx!

96Brigadier
06-01-2011, 05:22 AM
For those who removed decals off their trailer... how did you go about doing it? Did you use any tools, solutions, etc.?

My 2010 that we've owned for 8 months has the decals on the front cap pealing off, I'd rather just remove them entirely.

hankpage
06-01-2011, 09:47 AM
For those who removed decals off their trailer... how did you go about doing it? Did you use any tools, solutions, etc.?

My 2010 that we've owned for 8 months has the decals on the front cap pealing off, I'd rather just remove them entirely.


I peeled mine off on a hot day in the sun. A few stubborn spots (lighter colors) needed the help of a heat gun. Any adhesive left over comes off with WD-40 or a good cleaner wax. It's almost a year since I removed it and at the right angle you can still see where it was .... just a little shinier then the rest of the nose, but you have to look for it. :eek:

katie2011
08-27-2011, 11:02 AM
I have a 2009 Summerland Model 1890FL and also have peeling decals. The worse is on the front which would suggest wind during towing is the problem. Some cracking on one side decal but no peeling anywhere else. The unit is under cover when stored. Here is my issue. I first contacted Keystone Customer Service on 6/27/2011 by phone, then, as requested send pics of the problem. Long story short; I was told they would send replacement decals but said I never sent pics nor told them which decals I needed. I did send the pics the very same day 6/27. They requested I again send pics and which decals wanted. So, now I have sent pics and told them which decals I need twice since (that's three times). I last asked what else I could do to help resolve the issue. That was on 8/20. Apparently as of 8/27 they are not even going to respond. IF THEY DON'T RESPOND SOON BY SENDING THE DECALS, I PLAN TO REMOVE ALL MANUFACTURE NAME DECALS AND GO NAKED!!! Why should I advertise Keystone (or Sumerland) if they will not do a simple thing they agreed to do. I have planned to install the decals myself and they have sent installation instructions. My pervious unit was a Flagstaff Forest River camper and their Customer Service was outstanding. I now regret that I did not back to them when I upgraded (they have an almost identical model to the Keystone I bought).

katie2011
08-27-2011, 11:29 AM
I could not upload the Adobe .pdf file with the instructions that Keystone sent me for removing and installing the decals. The Forum has a limit of 19.5 KB and the .pdf is 92 KB. However, you should be able to get Keystone Customer Service or www.burlingtongraphics.com to send the file to you. Warning: it was sent to me as a .gif and I had to convert it to a MS Word .doc file to open it. Below I cut & pasted the instructions. HOPE THEY HELP.

Exterior Graphic Installation / Removal Instructions

Below is a step by step guide to successful graphic removal

Soften graphic and adhesive by first warming the graphic with a heat gun or blow dryer. Facing graphic to the sun on a warm day will also help.
After removing graphic, any remaining adhesive can be removed by using chemical cleaners such as lacquer thinner or citrus cleaner.
Make sure to thoroughly clean residue left behind by these chemicals with isopropyl alcohol before applying a replacement graphic.

Below is a step by step guide to successful graphic installation

Surface temperature of substrate should be a minimum of 45 degrees for optimal adhesion and performance.
Clean substrate thoroughly with isopropyl alcohol prior to graphic application.
Use proper application tool to apply graphic; squeegee for smooth wall; rivet brush for corrugated metal.
Remove liner from back of graphic.
Gently place graphic in desired application location.
Squeegee vertically in center of graphic towards the outer edges. Graphics can be lifted to removed slack and prevent creases prior to squeegeeing, but not after.
Leave protective pre-mask on graphic for at least 15 minutes prior to removing.
Remove pre-mask by pulling 180 degrees across the graphic, not 90 degrees away from the substrate.
Graphic should be re-squeegeed after removal of pre-mask, especially where removal begins and at small points.
Air bubbles can be popped and removed by using a tool with a fine point, like a pin. Do not use a wide blade like a Stanley or Exacto knife

1busymom
05-11-2012, 06:01 AM
The front decals on our 2010 Bullet 246RBS were cracking. I sent pictures to Keystone to show them the problem. We were out of warranty, but they stepped up and authorized replacements.

It's my writing style and negotiation skills that got the job done! ;)

Our Cougar sticker is starting to peel off our 2010 Cougar 293SAB, wehich really irriatates me! I am curious to see a sample of what you wrote to get a response. Thanks!

JRTJH
05-11-2012, 06:48 AM
Just call Robyne at Keystone Customer Service. Explain to her what your decal looks like. She'll probably ask you to email her a picture of the decal. Once she has that, CS will determine if they can help you. Usually, if the decal is damaged physiically (tree scrape, scratched, etc) they won't help you, but if it is faded, cracked and/or peeling they often send you a replacement decal. It seems they provide the parts, you must provide the labor to remove and reinstall the new decal.

I've found it's best to call, not send letters to initiate the contact. That way you have a "headstart" on providing Keystone with the data they'll need to get started on your claim.

smiller
05-11-2012, 11:55 AM
I find myself agreeing with those who have recommended simply not fighting the decal battle. After about 18 months the decal on my front cap is starting to curl up, although the ones on the side are fine so far. Not sure why the end cap is more of a problem (for me and several others), maybe the plastic used has a higher rate of thermal expansion/contraction than the gelcoat used on the sides or maybe the front cap gets more sun exposure, or who knows. The only thing I do know is that if I go through the expense and hassle of replacing the decal I will almost surely be in the same shape in a year or two. Simpy not having a decal on the front cap seems to be a much better solution.

sandry
05-17-2012, 07:15 AM
I just found this web site and thought I would vent my frustrations.
I have a 2008 Montana and have had most of the decals replaced at least once and now they are coming off again. I get from the the dealer that they are defective decals and from Keystone that it is the deals problem.
I did take it in and had the decals looked at by a private company and they said they where defective decals. Keystone will only pay for 50% of the bill for having them replaced. They will not quarentee that the new ones will not come off. My wife and I are thinking of taking all the decals off and not replacing them.

JRTJH
05-17-2012, 07:45 AM
Sandry, First of all, welcome to the forum. There is a lot of good advice (and some opinionated advice as well). I hope you enjoy your time here and learn from us as you offer your suggestions for others...


Now, as for decals. You're far from being alone in your frustration about decals. Some have replaced them as you did initally, some have just lived with their cracked and peeling decals, some have tried to paint the edges, some have done a number of other things to try to resolve the issue. Some have, as you are considering, simply removed the decals and "gone nekkid"

Should you consider that option? With a 4 (almost 5 year old) RV, you will have some yellowing and sun bleaching of your RV, however under the decals will have been "protected from the sun" and will be slightly a different color. If you do decide to "bare it all" be aware that you may well have distinct "tan lines" on your RV very similar to what a bathing suit does for our "other nekkid body" :o

jdoug
05-17-2012, 08:44 AM
We currently are a small sign company specializing in vinyl applications of all kinds. Unfortunately, under the best of conditions, vinyl is only rated at 2-5 years. The harsher the conditions (sun, wind, rain, snow, travel) the shorter the life span.

The decals on our Sprinter are mostly what we call "print and cut". This means they are printed on rolls of white vinyl using a solvent based ink that "bites" into the vinyl. If they are run properly with a slight white border around them they tend to last longer, without, the ink changes the properties of the vinyl enough on the edges that they can curl as the vinyl shrinks.

Quality of vinyl can certainly effect the shrinkage and the substrate (our TT) can effect the adhesion capabilities. When applying new decals, cleanliness is number one. Clean with a non waxy cleaning solution (sign shop supply shops sell some very good ones, Action Tac being our favorite) two, maybe even three times.

I'm considering setting up a photo shoot of my decals while they are still in good condition and then I will be able to reprint on the best of vinyl products and reapply at my convenience, and maybe even my own custom modifications. Unfortunately, I cannot offer this type of service, duplicating Keystone's designs due to copyright laws.

So, if your TT is a 2008 or earlier, you are about at the EOL of your decals. Nature of the beast.

Doug

Jorme
05-17-2012, 12:13 PM
Alright, let see if it works. My mom and dad have a 2007 Montana and the graphics look like A**. I took a dozen or so pictures after talking to customer service this morning and sent the email over. Now is just waiting for a response.

Donegal Bill
05-17-2012, 07:26 PM
I just took delivery of my Raptor 395LEV last month, and after a 2 week trip..Found several decals pealing back..Took it back to dealer and 3.5 weeks later had all new decals..But I'm very nervous now... what the future will hold on the older and brand new decals..Will they start to peal again??Hope not. I will keep my fingers crossed ..

JRTJH
05-21-2012, 03:47 AM
I just took delivery of my Raptor 395LEV last month, and after a 2 week trip..Found several decals pealing back..Took it back to dealer and 3.5 weeks later had all new decals..But I'm very nervous now... what the future will hold on the older and brand new decals..Will they start to peal again??Hope not. I will keep my fingers crossed ..

Pages 2 and 3 of this thread have some very good suggestions regarding decal shrinkage and peeling problems. There's several options already listed to help reduce or eliminate decal peeling. You may find some of the previous methods of sealing edges beneficial... :)

Donegal Bill
08-14-2012, 06:16 AM
I had an issue after the first washing of my Raptor 395LEV. The leading edge of several of my decals were curling up. The dealer took it in right away and replaced (I was very nervous ) But the new ones look great, are strait, and they now have a history of me on file as having concerns and issues about the decals. So I think down the road, any issues....They will take care of them..We will see... Hopefully , they got it all sorted out.