I just read through the latest revision o Keystone's warranty and I didn't see anything that referenced a 12 year warranty on the roof. Do you have a link to that?
To the OP.. I also didn't see any recalls relating to roofs. I'm thinking that unless you can show where a screw is actually backing out and creating an issue, you are going to have fun getting Keystone to do anything that is non-warranty related, but it would be beneficial to call their CS and get a direct answer rather than go by speculation and "I think" type responses on here. JMHO
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