[gearhead]

Just me, but from this point forward I would be communicating with the dealer via email. If you decide to put a bolt in the spring eye I would email them with that and ask what bolt you should use. Get them to approve that and involved in the emails. Obviously keep all the emails. I would also get the service managers email address and cc him on all emails. You will now have at least a paper trial. Like others said...don't tow it like that.

I'll post up my refrigerator nightmare sometime....if it ever ends!