MY EXPERIENCE WITH KEYSTONE !
o Customer Relations:
In Sept. of 2011 I contacted you regarding the decals peeling on the nose
cap of my Montana. I received replacement decals from you which I
appreciate. However here is the problem. I was hospitalized and was unable
to get the decals replaced until this last week. Upon taking the Montana to
my dealer who did a very nice job replacing the decals I was charged
$600.00. I am 70 years old and a disabled veteran and was unable to replace
the decals myself. It seems unconscionable to me that Keystone, knowing
they have a problem with their decals would deny any assistance in the labor
to replace them. It seems to me that Keystone would want to foster the best
customer/owner relations they could. I am hoping you will consider assisting
me in this labor cost.
We would like for you to submit your bill to us for review. Please send all e-mails/concerns to:
[email protected] Please include the VIN and all contact information with each e-mail/concern. We have reviewed your bill for replacement for your decals . I am sorry to inform you this has been denied . Our agreement was to supply you with decals and you would be responsible for putting them on .
We did supply the decals as goodwill.
Mr. Sanders:
I am also sorry. I am sorry that I believed I would be dealt with fairly. I am sure you folks knew full well when you supplied the replacement decals as a jester of “GOODWILL” you knew the cost for replacement would be quite expensive. You have known for quite a long while there was a problem with the decals so why not accept the fact and treat your customers fairly and with a little respect?
I will promise you this – I will relate this story in every possible venue I have access to such as friends, Twitter, Facebook and all the blogs on the internet. This probably doesn’t matter to you but if I can prevent you getting even one new customer I win.
Thank you for your total disregard for customer satisfaction.