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One of our members received a positive reply from Michelle Diaz, Owner Relations. You might want to address your correspondence/phone call to this person at Keystone. Sorry, but I can't suggest a "higher up" name at Keystone for you to contact.
Photos might help if you have any. Keep us posted -- hopefully with some good news about your communication with them. Good luck!
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2008 Cougar 5th Wheel 27RKS
2005 2500 GMC Duramax 
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