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Old 05-28-2013, 07:49 AM   #3
JRTJH
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Join Date: Mar 2011
Location: Gaylord
Posts: 26,836
A reliable and responsible dealer can do much more for you than a phone call to a distant manufacturer. If you have a good relationship with your dealer and if his customer service has been acceptable in the past, I'd give him time to work the problem. There's not much that's more frustrating (from a dealer's perspective) than to spend manhours (costs money) to help a customer and then to find that the customer has "undone" much of your work by calling the factory and giving them a different set of circumstances which caused the factory to put a hold on the workorder "until the descrepancies are resolved", causing him to have to do all that "legwork" all over again.....

There's a lot to be said about the old phrase, "Patience is a virtue" If you have a reasonable relationship with the dealer and trust him enough to take your RV there for service, then give him a chance to do his job.
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