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Old 07-18-2012, 03:47 PM   #24
Festus2
Site Team
 
Join Date: Mar 2009
Location: Fraser Valley BC Canada
Posts: 7,015
Montana Owner -
There have been a small number of members who, having had the same or similar problem of peeling decals, have been sent replacement decals from Keystone even though the 1 year warranty has expired. One or two members, however, have had their claims denied because their warranty had expired.

The agreement that Keystone had in these cases, is that the labor costs involved in removing and replacing the decals are the responsibility of the customer. This seems to be the policy that Keystone has adopted - we will supply you with the decals at no cost but it is up to you to take care of the rest. In this sense, they seem to be consistent in their treatment of all of their customers. Unfortunately, in your case, you were not able to remove and replace the decals yourself and you had to pay for someone else to do that work.

As geo mentioned in his post above, we hope that you will remain a contributing member of the forum despite your disappointment with Keystone. If you have other problems or would like to post your comments about other issues, we would be glad to hear from you and to help where we can. Now that you have used the forum as your means to "relate this story in way possible", we hope that your future posts will focus on other, more positive topics.
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