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Sounds like the same response we always get. Take it back to get it repaired. We also have a leak by the windows. However, it happens to different windows where we will find water sitting in the window well. We live in PA so impossible to "take it to get repaired" until we get a thaw, probably in March........Warranty is due to expire April 30th of this year.
We are extremely disappointed in Customer Service...especially at the level above the initial people you talk with.
Good luck with your repairs.
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