Originally Posted by denverpilot
I understand the pain of the dealers, but I do have to toss out here that any dealer who sells an expensive extended warranty, that covers bupkis...
And I mean it... if they even OFFER them, and then complains that warranty isn't a profit maker... doesn't get too many tears from me. Keystone warranty may be a money loser but how many people get suckered into the extended warranties at most dealerships?
Frankly that one move right there, lowered my view of my otherwise "good rated" dealer, by orders of magnitude.
Just stop selling them and explain that you don't because they sucketh mightily.
First 5er, so we made the standard mistake, before doing enough research on them, and have one, and so far, with paying the dealer over 10% of the new cost of the unit for roof repairs NOT covered by Keystone ... and therefore also NOT covered by the extended warranty...
The general feeling is that the dealer has reached into my wallet deeply, twice, for what they should have reached into it once for.
I'm fine with it. Live and learn.
In the grand scheme of things a different vehicle extended warranty saved me from over $13K in repairs to an automobile, so I'm still ahead of the extended warranty game.
Karma. I was due for some payback on that one. Ha.
But dealers who sell them, and then smile and say "none of that is covered", knowing the most common repairs are not covered (come on, I know your service department computer system tracks this, I'm slow but not stupid haha), should just knock it off. Really. Nothing good between customer and dealer can ever come of that. It's an almost guaranteed no-win for the customer and win for the dealer in the vast majority of common repair cases, I bet.
Selling the typical RV extended warranty, is just total crap for customer service, and every dealer with a service department tracking system knows it. Private dealers should leave it for other dealers to do to customers and just stop offering them in the finance office.
It's about as customer friendly as selling junk bonds. Haha.
Every time I open up that nice thick book of trailer paperwork and maintenance stuff all pretty and embossed with the dealer's name and address, guess what two things are on the left and the right? Left is a file folder with the receipts for all the stuff not covered, and right is the glossy pretty sales pitch the dealer handed me for the great-deal extended warranty. Guess who I'll associate with no wanting to do business again with by looking in that book every time I put a new receipt for even standard maintenance in it?
Worst marketing ever. "Here's what we didn't do for you."
Just sayin'...
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