Quote:
Originally Posted by mark1228
This is right on. Just today we had a continuing issue with a new unit that we have 13 hours of troubleshooting time on and Keystone wants to pay me for 5. This is a brand new unit that has not left our lot yet. Why should I have to absorb 8 hours labor on a brand new unit? And as I have mentioned, Keystone is one of the best. This is why dealers don't want warranty work on units they didn't sell. At least when this one is done I will have made some money on the sale.
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That sounds like my Dometic refrigerator repair, or "no repair" at the huge dealer I bought it from. Your 13 hours is just about what the Houston mega dealer spent on it without fixing it. They had their "best certified" tech on it the last unsuccessful visit. My independent shop that only does repairs and parts ,diagnosed it and had parts on the way in 2 hours.
Maybe you should question the quality of your techs.