[JRTJH]

Bill,

I agree with you and I do the same thing (because it makes me feel better about the situation and because I can) BUT........

Unfortunately, that probably won't make much difference to a busy dealership. They usually have a backlog of appointments in the service area and enough business in the parts department that losing one customer won't be an impact on the bottom line. In order for that to be effective, enough people would have to stop shopping or doing any business with that dealer. There's enough "other people" to take your place, that it's likely he won't even miss that you're no longer there.

In today's market, walking out and not returning doesn't have the impact that it once did.

Now, if "enough people did it".................... But that's probably not going to happen......