Thread: Roof recall
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Old 01-07-2013, 02:37 PM   #6
JRTJH
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Quote:
Originally Posted by Bob Landry View Post
I just read through the latest revision o Keystone's warranty and I didn't see anything that referenced a 12 year warranty on the roof. Do you have a link to that?

To the OP.. I also didn't see any recalls relating to roofs. I'm thinking that unless you can show where a screw is actually backing out and creating an issue, you are going to have fun getting Keystone to do anything that is non-warranty related, but it would be beneficial to call their CS and get a direct answer rather than go by speculation and "I think" type responses on here. JMHO
Bob, the EPDM roof membrane is an "added component" on the Keystone RV lines. As such, the Keystone standard 1 year warranty covers all components (per the owner's manual warranty information) After that one year, as with all other components (A/C, refrigerator, toilet, carpet, etc) it is the owner's responsibility to negotiate any necessary warranty considerations directly with the manufacturer of the specific component. In the case of the EPDM roof membrane, it is manufactured by DICOR and is sold under a number of brand names. Here is the link to the DICOR information sheet:

http://www.primetimerv.com/download/...Dicor-FAQs.pdf

If you look at the "misinformation mistakes and money" section on the first page of that document, you'll find the statement that the roof is designed to last 20 years and has a 10-12 year guarantee depending on the branding.

When I bought my RV, the information on the roof material, branding and warranty was included in the owner's packet along with the information on all the appliances and their warranty information. I don't have that packet here, it is in my trailer in storage, but it lists what is and is not covered and all the owner's responsibilities to maintain coverage just as the other components warranty information does. I don't remember what specifically it says to do (or not do) but there is a concise warranty document in my owner's packet with regards to the roof membrane.

You might want to check your packet, if it's not there, your dealer or Keystone may be able to provide you with the brand and whether you have a 10 or 12 year manufacturer's guarantee.

My concern with owner repair of the protruding screw, as stated above, is in dealing with a third party should any warranty work need to be done. Any "owner repair" may cause an issue with that third party benefit.
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