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Old 07-08-2010, 11:09 AM   #1
bob and joyce
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failing decals off warranty

Hi everybody. Just came across this forum, thought it would be good to share experiences with fellow keystone owners.

We bought a 2008 315RL F.W., really like the trailer, have had good experiences with Keystone thus far, problem is a number of our decals are curling up and actually tearing. Front decal and some of the side decals.

Told by Keystone to contact the decal manufacturer (Burlington) about getting replacement decals. (and to try to get them replaced under warranty). Trailer now off warranty, and the dealer we bought from went out of business this year. Keystone says the installation of the decals are on our own account.

Wonder if anyone else has had this type of issue? Would appreciate any input folks may have.
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Old 07-08-2010, 11:59 AM   #2
Festus2
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Bob and Joyce: First, welcome to the Forum! Second, there are members who have similar problems to yours regarding the decals. In some cases, they have peeled off prior to the expiration of the warranty and in others, like yours, after it is off warranty. Some have found replacement decals from Keystone or their supplier only to find that they have again peeled. Not sure about what others have done. If you do a search of this forum for "decals" , "peeling decals" or similar, you will find posts describing their situation. I am just guessing but I recall there being more posts about the problem rather than the solution - which is often the case. If you do find an answer to your decal problem, we would appreciate hearing about it.
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Old 07-08-2010, 12:08 PM   #3
bob and joyce
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Thank you for your response. Glad I come across your forum, will be sure to check back often.
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Old 07-08-2010, 03:24 PM   #4
grive2400
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Decals

2010 Passport Ultralite - Same issues - Front safety decal peeling off. Also the decals for the dump station / Grey / Black water also peeling off. They are relatively cheap to re-purchase, but a pain since its a new unit. Luckily, we won't have to worry about that come Monday. We have traded our unit for a completely different make and model. I will not purchase a Keystone produt again. Customer service from them has not been the most helpful.
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Old 07-09-2010, 06:15 AM   #5
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I've had the same peeling problem on a couple of different units not just Keystone. And it has been different manufactures of the decals. My units have been glass and not metal so I don't know if it might be the prep that is the problem. I'm pretty sure everyone gets the glass from the same place (Global Glass). Most of the decals I've had peel have been mostly on the front of the units.
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Old 07-09-2010, 12:36 PM   #6
riggsp
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We have a 2009 Outback 5th wheel and the front decals are peeling (we've had it less than a year)...I contacted the dealer and they wanted me to bring it in so they could replace them...long story short, I opted to have the decals sent to me so I could replace them myself...the dealer is great to work with, just trust my work more than their service dept...they would have kept it 3 weeks (to verify the problem, order the parts, receive the parts, schedule the repair, and then do the repair)...since the dealer is over 100 miles away, I chose to do it myself, and warranty did cover the cost of the new decals...we'll see how long these last.
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Old 02-05-2011, 08:29 PM   #7
Harried Harry
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Cool Peeled decals

The decals on my 2003 Cougar 276 started peeling in the third year. Although I keep the trailer under cover, anyplace exposed to the sun has resulted in the decal peeling. I was told the adhesive loosens up in the sun, which results in the peeling. I have thought of painting over the decal with a clear polyurethane but I don't know if that would work.
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Old 02-13-2011, 11:56 AM   #8
KennyBob
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Cool

Anyone researched application of a "clear bra" on the rig? Especially on the end cap?? Would it be cost prohibitive?
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Old 02-13-2011, 01:13 PM   #9
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My 08 Cougar's 245rks front decal has started to peel off, the side decals are fine. I contacted Keystone and they gave me the 1 year warranty song and dance soooo I have been looking on Ebay and have found numerous decals that are close to what I need, they just don't say Cougar.

After their response like I care

I just haven't decided on Wolf, Mustang or Bison as my new camper.

Ron W.
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Old 02-16-2011, 11:09 AM   #10
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The decals on my 2008 Montana are starting to peel. Keystone is no help. Some manufacturers do a better job. Paint is probably a better way to go, but I'm sure more expensive. I'll probably just remove them and stop advertising.
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Old 04-18-2011, 04:01 PM   #11
jq1031
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Here's what I"m thinking about this decal situation, as I have a new trailer & want to keep it lookin new....how about having clear coat sprayed over the LUAN sealing everything! YOUR THOUGHTS!
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Old 04-20-2011, 05:53 AM   #12
wyobulldog
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I used to run a small sign business and I can tell you that none of the decals on RV's will ever hold up and last very long. They are vinyl and will shrink and crack and peel up when exposed to the sun and changing temps. I will be removing all of mine as soon as I pickup my new trailer tomorrow. There are some places using a new spray on clear bra system. We had it done to my wifes new car and it looks and works great! But it is very expensive, about $750 for the front of a VW Tiguan, so I would guess over a $1000 for the nose of an RV.
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Old 04-20-2011, 07:00 AM   #13
Outbackmel
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GADAWN response for decals

I am located in N GA as well. Here are a few suggestions for decal installation in north Georgia.
Wild Willy RV Repair at 706.867.9978 is very reputable and runs an RV repair business. He is a former Keystone dealer before the recession. Located in Dahlonega but travels the area. Alternate suggestions: franchises such as; "Pro Tint" or "Fast Signs" install all types of graphics on all types of vehicles. I am sure they can help you or point you to someone close to you who can. Also check with RV World of Georgia, located in Buford, GA and/or Camping World on I 985 in Oakwood, GA.
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Old 04-20-2011, 12:49 PM   #14
coppercanyon252
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I just pulled the decals off the front and compound and waxed the front cap. Looks good, might even later on have someone paint all the stripes and designs on so I want have to worry with the decals anymore.
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Old 04-22-2011, 05:54 PM   #15
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In the Air Force, we used a Glyptol Sealant to coat the edges of decals on aircraft. It went on with a small brush and dried clear and flat. Not sure if Glyptol is even still in the business. They do have a website, but someone with decal problems may want to contact their customer service to see if they have a solution. We flew at 2x the speed of sound and the decals stayed on, should work for trailers (if they even still make the stuff)
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Old 04-23-2011, 03:38 AM   #16
rjsurfer
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I'm not sure gluing the edges down is the answer.

When I look at the failing decal on the nose of the camper it appears that the decal shrunk by at least 1/2" along the entire edge.

I can see the faint outline of the original start edge of the decal.

Ron W.
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Old 08-27-2011, 11:02 AM   #17
katie2011
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Angry Peeling Decals

I have a 2009 Summerland Model 1890FL and also have peeling decals. The worse is on the front which would suggest wind during towing is the problem. Some cracking on one side decal but no peeling anywhere else. The unit is under cover when stored. Here is my issue. I first contacted Keystone Customer Service on 6/27/2011 by phone, then, as requested send pics of the problem. Long story short; I was told they would send replacement decals but said I never sent pics nor told them which decals I needed. I did send the pics the very same day 6/27. They requested I again send pics and which decals wanted. So, now I have sent pics and told them which decals I need twice since (that's three times). I last asked what else I could do to help resolve the issue. That was on 8/20. Apparently as of 8/27 they are not even going to respond. IF THEY DON'T RESPOND SOON BY SENDING THE DECALS, I PLAN TO REMOVE ALL MANUFACTURE NAME DECALS AND GO NAKED!!! Why should I advertise Keystone (or Sumerland) if they will not do a simple thing they agreed to do. I have planned to install the decals myself and they have sent installation instructions. My pervious unit was a Flagstaff Forest River camper and their Customer Service was outstanding. I now regret that I did not back to them when I upgraded (they have an almost identical model to the Keystone I bought).
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Old 08-27-2011, 11:29 AM   #18
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Exclamation Removable and Installation of New Decals

I could not upload the Adobe .pdf file with the instructions that Keystone sent me for removing and installing the decals. The Forum has a limit of 19.5 KB and the .pdf is 92 KB. However, you should be able to get Keystone Customer Service or www.burlingtongraphics.com to send the file to you. Warning: it was sent to me as a .gif and I had to convert it to a MS Word .doc file to open it. Below I cut & pasted the instructions. HOPE THEY HELP.

Exterior Graphic Installation / Removal Instructions

Below is a step by step guide to successful graphic removal

• Soften graphic and adhesive by first warming the graphic with a heat gun or blow dryer. Facing graphic to the sun on a warm day will also help.
• After removing graphic, any remaining adhesive can be removed by using chemical cleaners such as lacquer thinner or citrus cleaner.
• Make sure to thoroughly clean residue left behind by these chemicals with isopropyl alcohol before applying a replacement graphic.

Below is a step by step guide to successful graphic installation

• Surface temperature of substrate should be a minimum of 45 degrees for optimal adhesion and performance.
• Clean substrate thoroughly with isopropyl alcohol prior to graphic application.
• Use proper application tool to apply graphic; squeegee for smooth wall; rivet brush for corrugated metal.
• Remove liner from back of graphic.
• Gently place graphic in desired application location.
• Squeegee vertically in center of graphic towards the outer edges. Graphics can be lifted to removed slack and prevent creases prior to squeegeeing, but not after.
• Leave protective pre-mask on graphic for at least 15 minutes prior to removing.
• Remove pre-mask by pulling 180 degrees across the graphic, not 90 degrees away from the substrate.
• Graphic should be re-squeegeed after removal of pre-mask, especially where removal begins and at small points.
• Air bubbles can be popped and removed by using a tool with a fine point, like a pin. Do not use a wide blade like a Stanley or Exacto knife
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Old 05-17-2012, 07:26 PM   #19
Donegal Bill
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Keystone Replaced my decals

I just took delivery of my Raptor 395LEV last month, and after a 2 week trip..Found several decals pealing back..Took it back to dealer and 3.5 weeks later had all new decals..But I'm very nervous now... what the future will hold on the older and brand new decals..Will they start to peal again??Hope not. I will keep my fingers crossed ..
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Old 05-21-2012, 03:47 AM   #20
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Quote:
Originally Posted by Donegal Bill View Post
I just took delivery of my Raptor 395LEV last month, and after a 2 week trip..Found several decals pealing back..Took it back to dealer and 3.5 weeks later had all new decals..But I'm very nervous now... what the future will hold on the older and brand new decals..Will they start to peal again??Hope not. I will keep my fingers crossed ..
Pages 2 and 3 of this thread have some very good suggestions regarding decal shrinkage and peeling problems. There's several options already listed to help reduce or eliminate decal peeling. You may find some of the previous methods of sealing edges beneficial...
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