A photo of the track area would help.
We had a slider between the bedroom and main cabin. Although we did have the plastic lever releases (which other folks are referring to as the hooks) on the roller blocks, we also had a valance around the whole track area that made it entirely impossible to trip those levers with any tool imaginable. I finally resorted to removing the valance (six screws, relatively easy in-and-out). Then I had plenty of angle to open the levers and drop the door. Decided to remove the door completely because it's only DW and me, we save weight, and it's easier now to squeeze my fat butt past the foot of the bed.
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2019 Cougar 26RBSWE
2019 Ford F-250
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