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Old 09-07-2012, 07:29 AM   #1
tileman
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Rip in roof

Just got back a few days ago from a 21 day trip was up looking on the roof and seen a cut or rip around the AC and also the TV antenna needs some dicor around it.

I called the dealer and hes going to call me back as to when they can take it in.
I am worried that if it rains I can have a big mess on my hands. I can see under the rubber the wood is wet.

The antenna I can fix myself but the rip I can not its a new trailer and I think the dealer should.

Here's a few pics





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Old 09-07-2012, 08:08 AM   #2
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Wow! The A/C looks like someone made a mistake when installing it. Back to the dealer ASAP for sure. Call dealer (OR Keystone) to see if putting tape on the cut will void a warranty claim. If okay tape the cut to prevent further water damage . The A/C may need to be removed to repair properly. JM2¢, Hank
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Old 09-07-2012, 09:29 AM   #3
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This past weekend I had to seal around my both antenna's, shower sky light and front cap (rubber meets fiberglass) mine is out of warranty
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Old 09-07-2012, 11:14 AM   #4
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X2 WITH HANKPAGE!
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Old 09-07-2012, 11:34 AM   #5
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Quote:
Originally Posted by SAABDOCTOR View Post
X2 WITH HANKPAGE!
X3 Here also. I would make sure when the roof is repaired or replaced, that there is no damage to the wood........
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Old 09-07-2012, 11:58 AM   #6
tileman
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I called the dealer and they said to bring it in Monday am.
I did tell them that rain was coming this way and the guy said I could put some dicor over it.

But he did say all they would do is patch the roof or add more dicor.
Ill have to ask them about the wood under the rubber and see what they say.

Would this be a repair or a new roof ? I am new to the rv's so I have to learn as I go.

Ron.
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Old 09-07-2012, 12:59 PM   #7
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If the trailer is still under warranty, it needs to be fixed right, and not a patch job. You bought a new trailer not a used one with a patched roof. I personally would make them replace the roof, and I would also personally look at the wood after rubber was removed to see how it looks. Good Luck......Ron
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Old 09-14-2012, 06:09 AM   #8
tileman
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Update on trailer.

We droped it off Mon at the dealers and there was a few more things I need fixed like the toilet that will not hold water after a few hours ( and yes I did try cleaning the seal a few times) The fridge door panel falls off after a road trip.

I called today and talked to the guy in service and he said all the stuff is fixed but they are waiting to hear back from Keystone about the roof fix.

He said he put in for a new roof because in the bed room & living room there are staples used in the ceiling that are turning red in color

Also I seen and showed him one of the lights in the ceiling had rust or red color around it

Hope it all works out in the end. He said he will call Mon and hope to have good news.

Ron.
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Old 09-14-2012, 07:18 AM   #9
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The presence of rust-coloured stains on and around your ceiling staples and light fixture indicates that water has penetrated into the roof structure and insulation. Sections of the rafters/joists that have been exposed to water/moisture should be removed and replaced. The sections of your interior roof that are rust-coloured will have to be touched up as well.
Your dealer seems to recognize that your roof is in need of replacement. Let's hope that Keystone shares this view and will authorize complete and thorough replacement and repair.
Keep us posted.
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Old 09-20-2012, 07:31 AM   #10
tileman
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*Update*

Talked to my service manager today and he said they have verbal authorization
to replace the rubber on the roof and any bad wood. And to fix my ceiling and such.

Just waiting on paper work he says.

Also he told my wife that keystone thinks air got under the rubber ?
They have had 3 back in the shop with this.

Well so far so good hope it works out good and the shop gets it fixed right the 1st time.

Ron.
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Old 09-20-2012, 08:18 AM   #11
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Thanks for sharing a good news post with us! Hats off to your dealer for going to bat for you.
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Old 10-05-2012, 10:45 AM   #12
tileman
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Got a call from the dealer today. He says the new roof is on and they replaced some of the wood to.

He says he took pics of the roof with out the rubber on it.

Just waiting for two lights that they are replacing and I can pick up my toyhauler next week

I will have to say so far my dealer & keystone are stepping up and fixing it the right way.

Ron.
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