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Old 09-15-2012, 10:57 AM   #21
Murray0512
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Join Date: Jul 2011
Location: Ohio
Posts: 55
Regardless of what vendor puts in what it is keystone as manufacture they should make it right with buyer then go after vendor then change vendor if need be if something went wrong with your car say radio burnt up and still under warranty the dealer would replace it not tell to see the vendor RV industry needs better laws to help buyer
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Old 09-18-2012, 08:20 AM   #22
turbopilot51
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Originally Posted by murray5476 View Post
My husband and I just purchased a 2010 Keystone Alpine 5th Wheel from Sirpilla RV in Akron, Ohio. Brought it home July 17, was back in the camper 1 wYeekend later, and it has been back at Sirpillas ever since waiting warranty repair First we discovered a water leak in the bottom of camper, the AC was not cooling, and the refrigerator not cooling in electric mode. plus other small problems. The camper has been in the shop for 3 weeks, we are still waiting for parts that were ordered. Keystone has not even decided that their is a problem with the refrigerator yet.... It cooled just fine when it was running on propane, but when switched to electricity, the temp rose about 5 degrees. Supposedly, the dealership is running test on the refrigerator, after being in the shop for 3 weeks. We are not happy with our purchase at all. All we want is to be able to enjoy a camper that works. Has anyone else had problems with Warranty issues??
Where do I start? Keyless entry pad was defective, replaced. Kitchen slide making lots of noise going in and out, caused by poor construction workmanship. Water leak on the black tank flush that flooded my kitchen floor, again poor construction workmanship. Heat pump not working and digital thermost not working correctly. Replaced the data cable and a/c control boards. Hydraulic pump tripping the mini breaker, new pump and motor was installed. Refrigerator door lock malfunction causing and large dent in refrigerator door. Still waiting for door to be replaced. Now the refrigerator is acting up, the saga never ends!
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2012 Keystone Alpine 3500RE
2004.5 CTD 2500
Living the dream in the soggy Northwest!
Always looking for more power, the next add-on goodie, the perfect camping spot, spending more time camping with dw.
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