Bought a new 295RL, drove from the dealer to my house, brake adjuster, spring etc. had been grinding rolling around inside. Local authorized dealers said they would not work on it as I had not bought from them (they never had an Avalance 295RL on their lots over a couple of years). Got an appointment in Pismo Beach, but for 23 March. I called Keystone and Johathon of Keystone, called the dealers, got the same answer. Johnathon contracted with a repair facility in the next town over. They came out removed the backing plate and are awaiting I assume from Dexter to send the parts under warranty. Keystone is standing by it's product and has gone out of the way to ensure we get to use our new RV as soon as possible.
thanks Keystone's Johnathon.