Keystone RV Forums
 

Go Back   Keystone RV Forums > Keystone RV Customer Comments > Keystone RV Service & Warranty Issues

Reply
 
Thread Tools Display Modes
  #1  
Old 08-11-2010, 04:52 PM
murray5476 murray5476 is offline
Junior Member
 
Join Date: Aug 2010
Posts: 2
Angry Problems with Keystone Alpine

My husband and I just purchased a 2010 Keystone Alpine 5th Wheel from Sirpilla RV in Akron, Ohio. Brought it home July 17, was back in the camper 1 weekend later, and it has been back at Sirpillas ever since waiting warranty repair First we discovered a water leak in the bottom of camper, the AC was not cooling, and the refrigerator not cooling in electric mode. plus other small problems. The camper has been in the shop for 3 weeks, we are still waiting for parts that were ordered. Keystone has not even decided that their is a problem with the refrigerator yet.... It cooled just fine when it was running on propane, but when switched to electricity, the temp rose about 5 degrees. Supposedly, the dealership is running test on the refrigerator, after being in the shop for 3 weeks. We are not happy with our purchase at all. All we want is to be able to enjoy a camper that works. Has anyone else had problems with Warranty issues??
Reply With Quote
  #2  
Old 08-12-2010, 05:58 AM
antiqfreq's Avatar
antiqfreq antiqfreq is offline
Super Moderator
 
Join Date: Mar 2008
Location: Soperton, Georgia
Posts: 1,467
Default

Please keep us informed of your issue with your Alpine.

Sometimes when you first get your new camper there will be a few things wrong with it and hopefully your dealer/repair center will be proficient in detecting and solving your problems.

Certainly stay on top of them. Sometimes the smallest of problems can take forever to get the parts. I've had that 'one' part I am waiting for take weeks.
Lucky for me it wasn't a part that stopped us from using our RV.

Again, keep us informed of your situation and best of luck!

Jo
__________________
2007 Keystone 291RLS
2003 Ford F250, 4x4, SB, CC
7.3L diesel, Banks Exhaust Brake
ISSPRO pillar gauges
Pullrite 15K sliding hitch
2-Honda Eu2000i's in toolbox
2012 Polaris 400
2012 Polaris 330
Reply With Quote
  #3  
Old 08-16-2010, 05:22 PM
Kdaniel29 Kdaniel29 is offline
Junior Member
 
Join Date: Jan 2010
Posts: 2
Default

Good luck. We bought a 2010 Keystone Sprinter and after the first heavy rainfall, noticed that the slide was leaking. We took back to the dealer to repair under warranty. Dealer said they could not find the leak. Kind of hard to believe since there was about 4 in. of water in the camper. Anyway, they informed Keystone and Keystone denied the warranty work. I took it to another dealer, they found the leak in 5 minutes. Since the original dealer informed them they could not find the leak, they again denied responsibility. I stayed on top of this for 6 months, calling both the dealer and Keystone regularly. (Practically every day.) Spoke to a lawyer and he was willing to take the case but said it would cost more than if I turned it into my insurance.

Moral to the story: Don't buy Keystone. They suck.
Reply With Quote
  #4  
Old 08-21-2010, 10:15 AM
Seann Seann is offline
Permanent User Ban
 
Join Date: Apr 2010
Location: Saskatoon Sk CANADA
Posts: 119
Default

Quote:
Originally Posted by Kdaniel29 View Post
Good luck.

Moral to the story: Don't buy Keystone. They suck.
You got that right....
Reply With Quote
  #5  
Old 08-21-2010, 12:55 PM
soundman soundman is offline
Permanent User Ban
 
Join Date: Jan 2010
Location: Solomans Island Maryland
Posts: 37
Default

Quote:
Originally Posted by Kdaniel29 View Post
Good luck. We bought a 2010 Keystone Sprinter and after the first heavy rainfall, noticed that the slide was leaking. We took back to the dealer to repair under warranty. Dealer said they could not find the leak. Kind of hard to believe since there was about 4 in. of water in the camper. Anyway, they informed Keystone and Keystone denied the warranty work. I took it to another dealer, they found the leak in 5 minutes. Since the original dealer informed them they could not find the leak, they again denied responsibility. I stayed on top of this for 6 months, calling both the dealer and Keystone regularly. (Practically every day.) Spoke to a lawyer and he was willing to take the case but said it would cost more than if I turned it into my insurance.

Moral to the story: Don't buy Keystone. They suck.
Yea they suck, my warranty work never happened. I was reading my latest Trailer Life and all the Action Line problems were from (guess who) Keystone customers. I certainly will never purchase another Keystone Product.
Reply With Quote
  #6  
Old 08-25-2010, 06:36 PM
dsniper22 dsniper22 is offline
Junior Member
 
Join Date: Jun 2010
Location: Campbell River B.C.
Posts: 15
Default

The dealership that I purchased my Alpine 3500 from in Ohio was great. They went over the whole unit when it came in from the factory and found a bunch of little issues. One of the little issues was that the fridge wouldn't cool on elec mode, so the tech somehow reset the circuit board or something like that. I asked him if it was a simple procedure that i could do if it happened again and he said not a chance. The fride works great now and all the bugs that they located are fixed. I've found a couple small leaks, one under the sink and I don't know where its coming from yet( extremely small leak), and another one in the shower surround where it was leaking out onto the floor. Who ever installed the glass surround and door did a pathetic job with the silicone. 1 - $5 tube of silicone later and the leak was fixed (2 different spots).
__________________
2001 Dodge 3500 DRW 4x4
Reply With Quote
  #7  
Old 11-04-2010, 06:51 AM
LI Happy amper LI Happy amper is offline
Junior Member
 
Join Date: Mar 2010
Location: Long Island, NY
Posts: 21
Default 2010 Alpine

I hope I dont have any warranty issues with Keystone. The dealer I purchaed my Alpine 3500RE is over 300 miles from my house so we have been waiting until the end of the season to get all the repairs done and we are taking it in saturday. We have a list of 22 issues that need to be fixed.

1. Small crack in sidewall fiberglass
2. When hooked up to tow vehicle, sidewall seperates from bottom
3. Rear cap under RV expanded and bowed now leaving a huge gap
4. Spare tire winch broken
5. Leak in underbelly. Sags badly and when driving water comes out
6. Drawers tracks not aligned properly
7. Electric awning arms not aligned when closed
8. Hot water heater on propane keeps on resetting and won't light
9. Couch ripped and fraying. Piece of crap. Need replacement
10. Moldings coming off inside RV
11. Side wheel fender flare brackets both broken. Fender flaps in wind
12. License plate holder way off center in rear of RV.
13. Battery compartment door not closing properly
14. Motor for landing gear making loud winding noise and pops braker
15. Thermostat lettering for buttons completely gone
16. Rear ladder steps all braking
17. Furnace fan rubbing real loud when heat is on
18. Pantry has screws coming through everywhere. Cut my wife bad!
19. Winterization inlet will not pump antifreeze when pump is on
20. Cabinet where washer/dryer hookup is pulling of wall
21. Short in cable wire through RV picture will not come in
22. Graphics peeling off already

I hope I can get all these issues taken care of with little hassle. When I spoke to the Keystone rep at the Hershey RV show I told him all the issues I had and he said if I have any problems with warranty to call im direct.
Reply With Quote
  #8  
Old 11-04-2010, 08:15 AM
Ruffus Ruffus is offline
Senior Member
 
Join Date: Jan 2010
Location: Statesboro Georgia
Posts: 424
Lightbulb Warranty Issues

The problem with a lot of the warranty issues is it's not all Keystone but that's who everyone blames. Keystone buys all these parts from other vendors like Coleman, Dometic and so on. The service director at the dealership should contact the real manufacturer direct instead of waiting for a responce from Keystone who is going to contact the vendor direct also. This cuts out keystone as the middleman and speeds up the proccess tremendously. If it's a manufacturing issue such as fiberglass or welding or poor plumbing then yes go through Keystone but don't depend on your dealer to do all the work for you, they have hundreds of customers and depending them to go through Keystone is a slow process. Contact Keystone customer service yourself and by all means "be nice". They get nasty phone calls all day and when a nice person calls they go out of their way to help, I speak from experinace.
When my Dometic refridgerator would not work my dealer called dometic and I had a new cooling unit shipped, installed and tested in five days. When the A/C would not cool another dealer called Coleman got authorization and fixed the problem in an hour. I'm sure that this post will probably piss a lot of people off but sometimes you have to help yourself and treat people the way you want to be treated, with respect. Try it, you might like it!
Jim B
__________________
Jim, Sharon & Riley
2013 Jamboree Sport 31M
2006 F250 CC SRW TD
18K Super Glide Hitch
2-Honda EU2000i Gen.

Previous RV's

2010 Sprinter 360QDS
El Dorado Cab Over Camper on Dodge 2500 -440 Mag
Fleetwood Yukon 5ver/ 90 Ford Ranger Tow Veh.
Valkyrie Interstate with Kwik Kamp Trailer
Reply With Quote
  #9  
Old 11-04-2010, 10:22 AM
geo's Avatar
geo geo is offline
Senior Member
 
Join Date: Aug 2010
Location: North Texas
Posts: 922
Red face Wow!

LI Happy amper -

Now I feel foolish for all the griping I did over a fresh water fill line kink! That is on my Alpine 3640RL. Wow! I'm going to print your post off and look at my Alpine again! I fixed the fill line but am told I violated the warranty for it. Yup, big deal. But . . . Wow! You certainly have all my thoughts, prayers, and empathy!

My battery compartment door isn't closing properly either. The screws holding the latch in place have split the plywood frame. I put some slightly longer screws in that seem to help, but I would like to modify the latch so it attaches on the sidewall of the battery compartment.

I think I have the same Winterizing Inlet problem that you do. I discovered mine when trying to sanitize the fresh water system. The valve is hooked up wrong. In fact, when the valve is supposedly on the "Winterizing On" setting, it is actually on the fresh water tank line. Ninety degrees further, basically in the WaterWorks white area not pointing to anything, it is on the Winterizing Inlet line. I pulled the basement panels and examined all the water lines . . . over a 4 week period (includes fresh water fill line problem/solution).

But short of that, and some minor glitches that I could fix, Wow! I should shutup and go sit in the corner!

I had some "problems" with the dealer I bought my Alpine from, location being about 220 miles away. Supposedly he was a "Bank of America Preferred Dealer" which was supposed to make using my BoA RV loan easy to close with minimum paperwork. Problem was, he never completed the BoA Preferred Dealer paperwork, so he wasn't! If it had not been for a dedicated and kind BoA RV loan rep in Atlanta, GA working the phones very hard, I would have walked on a custom ordered Alpine! Actually, that set the tone for my water line dissatisfaction . . .

Good luck! And keep us posted. I hope the two items above might help you.

Ron
__________________
2011 Alpine 3640RL (Beauty) (Gone! Replaced by Beauty2)
Onan QG 5500LP with
Command Center 30

2011 Ford F-350 (The Beast)
Diesel 4x4, DRW, LB, CC
Reese Elite 25K hitch
Reply With Quote
  #10  
Old 11-08-2010, 08:19 AM
LI Happy amper LI Happy amper is offline
Junior Member
 
Join Date: Mar 2010
Location: Long Island, NY
Posts: 21
Default Alpine warranty repair

Just an update. When I went to my dealer with my Alpine and my list of problems and showed him the seperation of th sidewall and seperation and bowing of rear cap on top of all the other issues he told me that Keystone will probably take my unit back to the factory to make the repairs because the estimate will be alot of money. The whole drivers side sidewall needs to be replaced and the rear cap needs to be replaced. Neither can be repaired.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -8. The time now is 07:38 AM.


Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
This forum is owned and operated by Superior Network Solutions, Inc., a California corporation. It is not authorized or endorsed by the Keystone RV Company and is not affiliated with the Keystone RV Company or its related companies in any way. Keystone RV® is a registered trademark of the Keystone RV Company.